Policies & Disclaimers
Customers will receive an email confirmation once an order is placed. Once an order has been shipped, the customer will receive a confirmation email.
Orders are processed Monday through Friday, excluding all major holidays. Orders received after 11 pm (Eastern) will be processed the following business day.
Changes or Cancellations to Orders.
If a customer wishes to cancel or modify an order once it has been placed, please send an email immediately to firstname.lastname@example.org and we will do our best to accommodate your request. Once the order has been processed and shipped, the purchase cannot be cancelled or modified.
If a customer refuses any shipments from Royal Textile Mills, Inc./ Duke Athletic & Tactical Products ("Duke Athletic"). The customer will remain responsible for all of the original shipping and handling charges, as well as all the costs associated with returning the package to Duke Athletic. These charges will be deducted from the merchandise refund.
Where We Ship To.
We ship Internationally, to all 50 states plus the District of Columbia, P.O. Boxes and all FPO/APO/DPO’s throughout the world.
We take great pride in our reputation for quality and workmanship. We carefully inspect each piece before it is shipped and each item is packaged for maximum protection to prevent damage during shipping. If you receive an item damaged - you must notify us within 48 hours of receipt of your order to report the damage.
If for any reason you are dissatisfied with your purchase, we will assist you with a prompt refund or exchange on all full price (non-sale) items that have not been worn, damaged or otherwise altered within 30 days of the ship to date. Refunds will be credited in the same form as the original payment type. Shipping charges are not refundable.
No refunds will be issued for returns over 30 days from the ship to date.
The original shipping and handling charges are not refundable, and you will be responsible for the return shipping costs. If you have an exchange for the same dollar amount as the original purchase, no additional shipping and handling charges will be incurred.
How to Return / Exchange.
Obtain Authorization by emailing us at email@example.com. Please include your invoice # and the reason for return or exchange. For an exchange please be sure to indicate color, size or style you want. An authorization document will be sent to you.
Package the item for return in packaging that is the same or similar to the packaging in which you received the item. We are unable to issue refunds for items lost or damaged due to unsecured or inadequate packaging.
Ship the package insured and prepaid via U.S. Mail, UPS, or FedEx. Save your shipping receipt until you receive your refund or replacement. If your package is not insured and you do not have proof of shipment, we will not be able to issue refund for packages lost in transit.
- Be sure to note the return authorization number on the outside of the shipping carton.
All returns must be shipped to:
Royal Textile Mills, Inc. / Duke Athletic
929 Fire Tower Road
Yanceyville, NC 27379
Attn: Return Authorization No.: ___________
What information do we collect?
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, email address, mailing address, phone number or credit card information. You may however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used to process your purchase transactions with us.
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secured Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, who are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or other rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Children's Online Private Protection Act Compliance.
We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act); we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Terms and Conditions.
Please also visit our Terms and Conditions section establishing the use disclaimers, and limitation of liability governing the use of our website at www.dukeathletic.com.
Royal Textile Mills, Inc. / Duke Athletic
P.O. Box 159 Yanceyville, NC 27379
TERMS AND CONDITIONS OF USE
Please read these terms and conditions ("Terms") carefully before using this website ("Site"), which is owned and operated by Royal Textile Mills, Inc. d/b/a Duke Athletic & Tactical Products ("Duke Athletic"). Your use of this Site constitutes your agreement to all of these Terms. If you do not agree to these Terms, please do not use this Site. Duke Athletic reserves the right, in its sole discretion, to change, modify, alter, add or remove portions of this Site and/or these Terms at any time and without notice. Any such modification will become effective upon the date of first posting on this Site. Please review these Terms periodically. Your continued use of this Site after the posting of changes will mean you accept the changes. Duke® is a registered trademark of Royal Textile Mills, Inc. and is not affiliated with Duke University.
The information and materials on this Site are provided "as is" and without warranties of any kind, either express or implied. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, DUKE ATHLETIC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. Duke Athletic does not warrant that the functions contained on this Site will be uninterrupted or error free, that defects will be corrected, or that this Site or the server that makes it available are free of viruses or other harmful components. Duke Athletic does not warrant or make any representations regarding the use or the results of the use of the materials on this Site in terms of their correctness, accuracy, timeliness, reliability or otherwise. The user assumes the entire cost of all necessary maintenance, repair or correction. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
This Site may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of Duke Athletic and Duke Athletic is not responsible for the contents of any Linked Site, including without limitation any link contained in any Linked Site, or any changes or updates to a Linked Site. Duke Athletic is not responsible for webcasting or any other form of transmission received from any Linked Site. Duke Athletic is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Duke Athletic of the Linked Site or any association with its operators. By using the Site to search for or link to another site, you agree and understand that you may not make any claim against Duke Athletic for any damages or losses, whatsoever, resulting from the use of the Site to obtain search results and/or to link to another site or from your use of the Linked Site.
Your use and browsing of this Site is at your own risk. If you are dissatisfied with any of the materials contained in this Site, or with any of these Terms, your sole and exclusive remedy is to discontinue accessing and using the Site. Under no circumstances will Duke Athletic, its suppliers or other third parties identified in or involved in creating, producing or delivering this Site be liable for any direct, incidental, consequential, indirect, special or punitive damages whatsoever (including without limitation, costs and expenses of any type incurred, lost profits, lost data or programs or business interruption) arising from your access to, use, inability to use, or the results of use of the Site, any Linked Sites or any materials contained at any or all such sites (including, but not limited to those resulting from a failure of performance, error, omission, linking to other websites, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, or destruction, unauthorized access to, alteration of or use of any computer or system), whether based on warranty, contract, tort, negligence, strict liability, or any other legal theory and whether or not Duke Athletic was advised of the possibility of such damages. Furthermore, Duke Athletic shall have no liability or responsibility for any acts, omissions or conduct of any user or third party.
Any comments or materials sent to Duke Athletic including feedback data, such as questions, comments, suggestions or the like regarding the content of this Site ("Feedback"), shall be deemed to be non-confidential. Duke Athletic shall have no obligation of any kind with respect to such Feedback and shall be free to reproduce, use, disclose, exhibit, display, transform, create derivative works and distribute the Feedback to others without limitation. Further, Duke Athletic shall be free to use any ideas, concepts, know-how or techniques contained in such Feedback for any purpose whatsoever.
Unless otherwise noted, product names, designs, logos, titles, text, images, audio and video within this Site are the trademarks, service marks, trade names, copyrights or other intellectual property (collectively "Intellectual Property") of Duke Athletic. All other product names as well as unregistered and registered trademarks are the property of their respective owners. Nothing contained within this Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Duke Athletic Intellectual Property or Intellectual Property of others displayed within this Site. Any use or reproduction of the Intellectual Property on this Site is strictly forbidden without Duke Athletic's express written permission in each instance.
Duke Athletic maintains this Site for your personal information, education and communication. You may download material displayed on this Site for non-commercial, internal informational use only, provided you also retain all copyright, trademark and other proprietary notices contained on the materials. You may not, however, distribute, modify, alter, transmit, reuse, re-post or use the content of this Site for public or commercial purposes, including, but not limited to product names, designs, logos, titles, text, images, audio and video, without Duke Athletic's written permission in each instance. Modifications of the materials or use of the materials for any other purpose is a violation of Duke Athletic's copyright and other proprietary rights.
As a condition of your use of the Site, you warrant to Duke Athletic that you will not use the Site for any purpose that is unlawful or prohibited by Federal, State or local laws, rules or regulations or by these Terms. You may not use the Site in any manner which could damage, disable, overburden or impair the Site or interfere with any other party's use and enjoyment of the Site. You may not attempt to gain unauthorized access to the Site through hacking, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site. In the event of any unlawful or prohibited use of the Site, in addition to any other remedies that may be available to it, Duke Athletic reserves the right to prosecute any such visitors to the fullest extent allowable by law.
You agree to indemnify, defend and hold harmless Duke Athletic and its subsidiaries, affiliates, officers, directors, agents and employees, from any claim or demand, including reasonable attorney's fees, made by a third party related to or arising out of your use of the Site, your connection to the Site, your violation of the Terms or your violation of any rights of a third party related to your use of the Site.
Duke Athletic reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice.
This Agreement is governed by the laws of the State of North Carolina,U.S.A. You hereby consent to the exclusive jurisdiction and venue of the Courts in North Carolina, U.S.A. for resolution of all claims and disputes arising out of or relating to the use of this Site. Use of this Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation this paragraph. You agree that no joint venture, partnership, employment or agency relationship exists between you and Duke Athletic as a result of these Terms or use of the Site. Nothing contained in these Terms is in derogation of Duke Athletic's right to comply with governmental, Court or law enforcement requests or requirements related to your use of the Site or information provided to or gathered by Duke Athletic with respect to such use. If any part of these Terms is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Agreement shall continue in effect. Unless otherwise specified herein, these Terms constitute the entire agreement between the user and Duke Athletic with respect to the Site and supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between user and Duke Athletic with respect to the Site. A printed version of these Terms and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms, to the same extent and subject to the same conditions as other business documents and records in printed form.
This Site is administered by Duke Athletic from its offices in the United States. Materials published at this Site may refer to products, programs or services that are not available in your country. Furthermore, Duke Athletic makes no representation that the materials at this Site are appropriate or available for use in any jurisdiction where their contents are illegal or prohibited by law.